Our goal is to have our Technical Support Team provide the highest levels of Customer Support and assistance with the RTB System. Note: Support does not include training and/or other issues unrelated to the performance of the RTB System.
Real Time Bookkeeping™ System Requirements
Microsoft Windows Based Sytems:
- Properly configured Internet connection (56K or highter, broadband recommended)
- 128 MB RAM
- 500 MB free hard disk space
- Windows 200 or newer (2000, XP, Vista, etc.)
- Pentium Processor or newer
- SVGA monitor, 1024 x 768 minimum resolution (if not using dual screen monitors)
- Internet Explorer 6 or newer
- Permission to run Active X controls
Macintosh Based Systems:
- Properly configured Internet connection (56K or highter, broadband recommended)
- 128 MB RAM
- Intel Based Processor
- SVGA monitor, 1024 x 768 minimum resolution (if not using dual screen monitors)
- OSX Tiger or newer
- Latest Version of Safari
- Remote Desktop Connection for Mac
- MacFUSE and MacFusion ***needed for netdrive type functionality
Linux Based Systems:
- Properly configured Internet connection (56K or highter, broadband recommended)
- 128 MB RAM
- 500 MB free hard disc space
- Firefox 2
- rdesktop
Java Clients:
- Properly configured Internet connection (56K or highter, broadband recommended)
- Latest version of Java
- Java Enabled Web Browser
- Ability to view resolutions up to 1024 x 768
Dual Screen Monitors:
- 2 Video Ports, each can be either DVI or VGA
PCMCIA Video Card:
- Open PCMCIA slot
- CD ROM drive to install software
USB Video Card:
- Open USB port
- CD ROM drive to install software
Scanners (Sold by RTB):
- 1 open USB port
- CD ROM drive to install software
- ***Windows Vista users must upgrade scanning software if it doesn't already come with the scanner
Scanners (not sold by RTB, network scanners, multi-function printer/scanner/copiers, etc.):
- TWAIN compliant scanner
- Your own scanner & software and the ability to configure both ** may not be fully compatible
- Ability to configure your scanner
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